Energy mediator wants to ban doorstep selling for gas and electricity contracts


This recommendation follows an increase in the number of scams in this area.

The national energy mediator, Olivier Challan Belval, wants to do away with doorstep selling for the supply of gas and electricity. The mediator recommends Monday 24 February this ban “in order to better protect consumers in the context of the end of regulated sales prices and prevent them from finding themselves engaged against their will with a supplier other than the one they want“The energy mediator explains that “more and more often seized for litigations relating to abusive canvassing” : 1,883 referrals in 2019, compared to 1,416 in 2018.

Faced with this increase in the number of scams, Olivier Challan Belval “asks the public authorities to tighten the regulations”. So he calls “to strike hard so that companies which encourage dishonest practices can no longer harm the energy market of individuals by betraying their trust”. In his viewfinder, the energy suppliers who resort massively to subcontracting, who promised to better train and control their providers, but nothing helps, annoys the mediator.

It is unacceptable that consumers end up with contracts for the supply of energy which they have not understood, or even never signed.Olivier Challan Belval

The national energy mediator thus favors the total ban on doorstep selling, “at least during the coming period, very sensitive with the end of regulated prices for the sale of natural gas in July 2023”. In the absence of such a ban, the energy mediator proposes a series of measures: prohibit the direct collection of signatures by direct sellers, prohibit the start of a new contract before the end of the client’s legal withdrawal period, impose the absolute nullity of a contract which does not comply with these rules and withdraw the energy suppliers concerned the right to seek new customers as long as they do not comply with good practices. This latest measure which strikes the portfolio is already applied in the United Kingdom.


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