Sky reacts after a breakdown at Bayern against BVB: pay-TV broadcaster pays compensation to customers


That should appease some football fans again: After the breakdowns in the live stream of the Bundesliga top match between champions FC Bayern Munich and Borussia Dortmund (4: 0), the pay-TV broadcaster Sky compensates its customers. Subscribers who purchased a one-day ticket or a weekly ticket for the game from November 3 will receive the purchase price back. The affected customers with a monthly ticket or from Sky Go should be contacted directly and be offered a compensation, as the transmitter confirmed on Tuesday evening. The contact should take place by the end of December 2019.

While the broadcast of the Bayern victory in the Allianz Arena worked on television, the online signal wobbled or even disappeared completely. Sky's streaming customers could not watch the game for about an hour. That had caused a lot of trouble for the football fans. The massive technical problems with the transmission on the Internet already began in advance of the actual game in Munich.

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At the weekend then had Sky-Chef Carsten Schmidt turned on and directed an extensive apology to the customers of the pay-TV channel. "The transmission via cable and satellite ran flawlessly, but we did not deliver on Sky Go and Sky Ticket. For this I would like to apologize personally and sincerely, "Schmidt was quoted as saying.The entire Sky team is working hard to analyze the issues to ensure that they do not occur in the future. "

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